Frequently Asked Questions
Everything you need to know about shopping with Universal Works.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return an item for a refund?
You can return any unworn item in its original packaging within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label and initiate the process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Where can I find sizing information for your products?
Each product page features a detailed 'Size Guide' link. We provide specific measurements for every garment to help you find the perfect fit before you buy.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local import duties and taxes which are the responsibility of the customer.